Shipping Policy

 

What are the options:

• ·Within South African borders:

  • We partnered with The Courier Guy, and they will ensure that your package gets delivered to you. 

• ·International / Outside South African borders:​

  • A quote will be requested from various international courier services to ensure we get your package to you as quick as possible.​

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What is the cost:

• ·Shipping costs will be calculated on your region within South African borders.

  • Standard shipping rates will be charged.

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​​What is the time frame:

• How long do we take?

  • When you complete your checkout, we will get notified instantly and our dedicated team will ​ensure your order gets processed as soon as possible. A confirmation email will be sent to you to acknowledge that we received your order. Please note that we have strict processes in place and your order will be attended to accordingly.

  • Depending on the quantity of orders in our system please allow up to 7 working days for your order to be picked, quality checked, packaged, and processed for delivery.

  • You will receive a separate email including a tracking number, confirming that your order has been sent out for delivery.

• ·How long does the Courier Service take?​

  • Shipping to major centers i.e Durban, Johannesburg, Port Elizabeth and Pretoria, etc. can take up to 5 working days. More remote areas will take longer

  • Please note that the Courier Service do not operate over weekends or public holidays. 

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*Please note that ​we cannot control people, fate or mother nature. If for any reason your package gets lost or damaged beyond repair, we will be in communication with you and arrange an alternative delivery.

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Return & Exchange Policy

 

For any of the return options below, the following is applicable:​

1. You have 5 (Five) days to return an item, from the date of receipt.

2. To be eligible for a return, your item must be unused and in the same condition that you received it.

3. Your item must be in its original packaging.

4. Your item needs to have a receipt or proof of purchase.

5. If you purchased your item with a discount voucher, only the amount paid (as stated on your proof of purchase) will be refunded. Not the full retail amount.

6. Please follow the care label instructions found on your product. If your item gets damaged due to negligence we unfortunately cannot assist with any return, exchange or refund.

7. Should a refund be issued, it will be in the form of an instore voucher to the same value of the original proof of purchase.

8. No returns or exchanges are applicable to Black Friday Deals

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• We got it wrong:​​

  • We all aim to be perfect, but sometimes technical issues can occur. In the event that we sent you the wrong product, we apologize profusely and happy to arrange for the item to be collected at your convenience. We will make sure to send you the correct order as soon as possible. 

• You got it wrong:​

  • No, we are not saying you did anything on purpose. Maybe you were rushing to get to your next meeting or gym session, and you selected the wrong item. This is really not a problem, and we are happy to exchange it for you. However, we unfortunately ​cannot carry the shipping costs for this. As soon as we receive proof of payment for the shipping costs we will arrange collection at your convenience and deliver the correct item to you.

• It is sub-standard:​

  • This is completely unacceptable, but we take full responsibility to rectify this and keep our customers happy. Send us a picture and description of the problem area and we will arrange collection at your convenience. Once we receive the physical product, we will assess it and provided that the item was indeed sent to you with a defect we will arrange delivery of a new product as soon as possible. 

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*Please note that any exchanges will be considered on stock availability.